IT Services

What type of services do you need?

Whether project-based or ongoing support, we have extensive experience helping clients maximize the benefits of technology, while simplifying the complexities of integrating and managing it in their business.

Managed IT Services

For clients who need ongoing support of their IT environment, we offer proactive oversight that takes the burden of IT off their shoulders

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Professional Services

For clients that need project-specific support, we have deep technical expertise that can be leveraged for advisory services, integration, and deployments

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Managed IT Services

We align our managed services to the ITIL 4.0 framework which means we customize support
and solutions based on our clients individual needs

Helpdesk

All service-related client interaction starts here. Our helpdesk responds to all client requests, classifying, prioritizing, and resolving them based on industry best practices.
Remote support

Industry research shows that 95% of incidents can be resolved remotely. Our technical experts help clients, regardless of their location, resolve issues promptly so they can keep working.
Onsite support

When an incident cannot be resolved remotely, we dispatch a specialist onsite to resolve the issue. For clients that want more personalized support, we place a dedicated technical specialist onsite that is part of their internal team.
Vendor management

We manage and work alongside vendors in our client’s environment to create a seamless experience.
vCIO services

We maintain an ongoing relationship with clients that involves regular strategic business reviews to stay aligned to their goals and objectives.

What managed IT service clients can expect

Transparent billing

Agreements are simple, billed monthly per user – and no bills are sent to clients without their approval
Fast response times

SLAs govern our helpdesk so IT issues are resolved timely for clients
High touch approach

U.S-based technical support team allows us to respond quickly to client needs - whether remote or onsite
Proactive coverage

We continuously monitor your environment from end-to-end, so you don’t have to

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Professional services

Our breadth of expertise allows us to help clients who want external support integrating new technology into their environment. From strategy to deployment, we guide organizations along the project lifecycle to ensure success.