IntelliCARE

IntelliCARE, our proprietary services offering, allows us to consistently add value to our clients by aligning with the ITIL 4.0 best-framework.

As defined by ITIL, service is “a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.” Acting in accordance with this definition, IntelligIS does not group clients into boxes - this means our service offerings our customized to the specific needs of each individual client.

IntelligIS focuses on the following areas to ensure we meet client expectations:

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Service Desk

All service-related client interaction starts here. The service desk is responsible for responding to all service-related requests and then classifying, prioritizing, and resolving them based on industry best practices.

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Continual Improvement

we continue to align our services with the changing business needs of our clients.

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Information Security Management

we protect our clients and their data.

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Relationship Management

we focus on building relationships with our clients, not transactions.

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Supplier Management

if we need help providing a service to our client that is not within our wheelhouse, we will partner with other experts to get the job done.

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Monitoring and Event Management

we stay abreast of the health of our clients’ environments.

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Incident Management

we identify, classify, prioritize, resolve, and document issues.

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Problem Management

we proactively identity and attempt to prevent problems that cause incidents.

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IT Asset Management

we inventory and keep track of hardware, software, and other IT-related assets.

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Change Control

we minimize downtime by communicating changes, ensuring risks have been properly assessed, getting authorization, and managing the schedule.

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Release Management

we ensure that our clients systems remain up to date.

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Deployment Management

we develop project plans for all deployments.

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Service Level Management

we ensure we understand our clients’ expectations and set clear performance targets to meet them.

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Pricing

our pricing model is simple, clear, and consistent. Monthly agreements are typically charged “per user” and projects can be “flat fee” or “billed per hour.” Furthermore, no bills are sent to our clients without their prior approval.