IT Services

What type of services do you need?

Whether project-based or ongoing support, we have extensive experience helping clients maximize the benefits of technology, while simplifying the complexities of integrating and managing it in their business.

Managed IT Services

For clients who need ongoing support of their IT environment, we offer proactive oversight that takes the burden of IT off their shoulders

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Professional Services

For clients that need project-specific support, we have deep technical expertise that can be leveraged for advisory services, integration, and deployments

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Managed IT Services

We align our managed services to the ITIL 4.0 framework which means we customize support and solutions based on our clients individual needs

  • Helpdesk

    All service-related client interaction starts here. Our helpdesk responds to all client requests, classifying, prioritizing, and resolving them based on industry best practices.

  • Remote support

    Industry research shows that 95% of incidents can be resolved remotely. Our technical experts help clients, regardless of their location, resolve issues promptly so they can keep working.

  • Onsite support

    When an incident cannot be resolved remotely, we dispatch a specialist onsite to resolve the issue. For clients that want more personalized support, we place a dedicated technical specialist onsite that is part of their internal team.

  • Vendor management

    We manage and work alongside vendors in our client’s environment to create a seamless experience.

  • vCIO services

    We maintain an ongoing relationship with clients that involves regular strategic business reviews to stay aligned to their goals and objectives.

What managed IT service clients can expect

  • Transparent billing

    Agreements are simple, billed monthly per user – and no bills are sent to clients without their approval

  • Fast response times

    SLAs govern our helpdesk so IT issues are resolved timely for clients

  • High touch approach

    U.S-based technical support team allows us to respond quickly to client needs - whether remote or onsite

  • Proactive coverage

    We continuously monitor your environment from end-to-end, so you don’t have to

Professional services

Our breadth of expertise allows us to help clients who want external support integrating new technology into their environment. From strategy to deployment, we guide organizations along the project lifecycle to ensure success.

Proven performance and expertise

We’ve logged countless project hours and become highly skilled in core areas:

On-premises to Cloud migrations

  • File Servers to Azure File Servers
  • File Servers to SharePoint Online
  • Vmware environments to Azure VMware Solution (AVS)

Email migrations to Exchange Online

  • Google Mail to Exchange Online On-premises
  • Exchange Servers to Exchange Online

Workstation refreshes

  • Older Windows Versions to Windows 11
  • Hardware Refreshes

Network refreshes

  • Migrations from any vendor to Meraki
  • Migrations from any vendor to Cisco

What we deliver on client projects

On-demand expertise

Our technical team is ready whenever clients want to start migrations, deployments, or refreshes

Strategic advisory support

We consult and recommend solutions based on our client’s goals, not specific products

Technical staff augmentation

We work alongside IT teams to get the project done - when complete, we handoff for the client’s oversight or provide ongoing management if needed

End-user education

From workshops to demos and user manuals, we partner with clients to develop a plan that helps internal users leverage the new technology.